Refund and Returns Policy

Overview

Because of the strict medical and personal classification of our inventory, our return and evaluation window spans 30 days post-delivery. Should 14 days lapse following your parcel’s dispatch date, we regret that we cannot process a refund or product swap.

To satisfy Australian health standards, products qualify for return only if they remain entirely sealed, unused, equipped with unbroken tamper seals, and housed in their original packaging.

Strict Return Restrictions

In alignment with Therapeutic Goods Administration (TGA) standards and public health statutes, the following merchandise is strictly non-returnable once dispatched from our secure courier network:

• Vaporizers, replacement pods, or mouthpieces featuring broken seals or signs of use, governed by strict hygiene laws.
• Clearance stock or promotional markdowns.

Processing a return mandates your original digital invoice, unique order reference, and matching customer verification credentials. Please refrain from mailing items directly back to the manufacturer.

Verification Failures & Order Adjustments

Operating within a tightly governed framework means specific rules govern pre-dispatch issues:

• Compliance Failure: Should an order fail our mandatory age check (18+) or prescription review, it will be voided and refunded minus a $15 administrative compliance charge.
• Handover Rejection: If our express courier attempts drop-off and the recipient fails to present valid government photo identification matching the order records, the shipment returns to our hub and incurs a restocking fee.

Refunds

Upon arrival at our secure facility and completion of inspection by our compliance specialists, you will receive an email notice regarding the approval or decline of your reimbursement based on seal integrity.

Approved reimbursements trigger an automatic credit back to your original payment card or source account within 3 to 5 business days.

Delayed or Absent Refunds

1 – Check Your Account: Review your banking portal, keeping in mind that processing speeds fluctuate across Australian financial institutions.

2 – Consult Your Bank: Speak with your financial institution directly to verify if the credit is flagged as pending.

3 – Reach Out: If these checks are complete and funds remain missing, connect with our compliance team at sales@cloudswiftdropau.com.

Exchanges

Replacements are strictly restricted to items arriving broken, dead-on-arrival (DOA) from hardware faults, or damaged in transit. To swap a defective hardware SKU for an identical replacement, email us right away at sales@cloudswiftdropau.com to organize a secure courier pickup.

Secure Return Logistics

To send back a valid, unsealed item, reach out to support for a pre-approved return shipping slip. Never drop restricted merchandise into standard, unsecured public mailboxes.

For hardware returns exceeding $100 in value, you must utilize our designated trackable delivery service, as un-tracked packages cannot be guaranteed. Customers carry the cost and responsibility of return shipping unless the product arrived broken or faulty.

Need Assistance?

Reach out to our support desk at sales@cloudswiftdropau.com for any urgent technical or compliance inquiries regarding your order.